What is included in the debt collection training module?
This training module consists of two fact sheets/brochures (Debtors’ Rights: Protecting yourself from debt collection lawsuits, The Fair Debt Collection Practices Act: How it restricts collectors and protects consumers; a lesson plan with class activities; and a PowerPoint presentation.
What is the PCA Procedures Manual for debt collection?
PCA Procedures Manual – 2009 19 2. FAIR DEBT COLLECTION PRACTICES ACT The purpose of the Fair Debt Collection Practices Act (FDCPA) is to prohibit abusive, deceptive and unfair debt collection practices by debt collectors.
What are the compliance requirements for debt collection?
While most of the debt collection compliance requirements flow from the federal Fair Debt Collections Practices Act (the “FDCPA”), many other federal, state, and local statutes, regulations, and case law may control various aspects of a debt collection business.
How to become a successful debt collector?
Follow a step by step debt collection call process. Increase debt collector’s confidence when handling challenging collection calls. Understand and practice specific collection call best practice techniques. Attitude, Skills and Knowledge of a successful debt collector. Debt collection account fact sheet.
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Debt buying can reduce the losses that creditors incur in providing credit, thereby allowing creditors to provide more credit at lower prices. Debt buying, however, also may raise significant consumer protection concerns.The FTC receives more consumer complaints about debt collectors, including debt buyers, than about any other single industry.
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